Decode the complexities of digital communication

from social media interactions to call center data, enabling businesses to understand customer behavior, sentiment, and preferences. This leads to improved customer satisfaction, faster response times, and higher retention rates.


Customer Experience

CX - Digital Communication
We provide advanced analysis of digital communication data across various channels, such as social media, chats, SMS, and emails. Our solution deciphers customer behavior, sentiment, and preferences, enabling businesses to tailor their services more effectively

  • Customer Satisfaction Improvement: Brands have seen up to a 25% increase in CSAT scores by analyzing and responding to customer needs effectively.


  • Reduction in Response Time: Achieve up to 30% faster response times by understanding customer issues more quickly.


  • Enhanced Personalization: Tailor products and services more effectively based on deep insights into customer preferences and behavior.
CX - Call Center
Our solution analyzes call center data to reveal key insights into customer interactions, including customer care and sales calls. This analysis helps improve service quality and sales performance by identifying common issues and opportunities

  • First Call Resolution Rate Increase: Businesses can see up to a 20% improvement in FCR by addressing common issues identified through call analysis.


  • Customer Retention Rate: Increase retention by 15% through targeted interventions based on call sentiment analysis.


  • Sales Performance Boost: Enhance sales strategies by analyzing successful call center interactions, leading to improved sales conversions.
CX - Survey
We analyze feedback collected from surveys conducted via QR codes, emails, chats, and web forms. This provides a detailed understanding of customer satisfaction, preferences, and areas needing improvement.

  • Net Promoter Score (NPS) Increase: Experience up to a 15-point increase in NPS by leveraging insights from customer surveys.


  • Customer Feedback Response Rate: Improve response rates by 20% by optimizing survey design based on analysis insights.


  • Targeted Improvement Initiatives: Identify and implement targeted service improvements based on detailed survey feedback.

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Serving brands across all industries



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