Get in-depth analysis on your customer experience throughout their journey

Gaining in-depth knowledge

By analyzing feedback alongside the CX metrics, Brands are able to identify the improvements that will have the biggest impact on their customers and the overall experience as well as the impact on organization metrics like win sales, and reduce churn rate.
Our solution takes information from a vast range of sources, including social media messages, email conversations, chat content, and call center conversations. We are even able to measure customer sentiment from the tone and pitch of the customer’s voice.
The businesses we work with enjoy noticeable improvements in customer experience and much higher levels of customer retention and repeat business.

Channels we support

and many more ...