With Datalyticx Engage, you can connect with customers wherever they are.
With industry-leading conversation analytics and engagement tools, businesses
can provide greater customer service, improve agent efficiency, and boost customer satisfaction.
Agents may generate tickets and follow up with the appropriate department
while chatting with customers using our solutions. When an activity is
finished, the customer will be informed.
Using automated chat routing rule will ensure that the right chat reaches the right agent.
To keep the conversation with the customer going,
chats can be assigned to specific agents.